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Healthcare / SaaS
ClinicQueue — Patient Flow
ClinicQueue is a patient flow management platform designed to digitize clinic queue operations, reduce wait times, and provide real-time visibility into patient status, doctor availability, and department throughput.
Project overview
- Patients see their queue position and estimated wait in real time
- Reduced wait perception
- Automated priority routing and department coordination increase patients served per hour
- Improved throughput
- Digital check-in and self-service status reduce repetitive front desk inquiries
- Lower staff overhead
- Hourly arrival patterns and department analytics inform staffing and appointment planning
- Data-driven scheduling
The challenge
Clinic operations frequently suffer from manual paper-based queue tracking, crowded waiting areas with no visibility into wait times, and staff overwhelmed by repetitive status inquiries. Patients arrive without clear expectations of how long they will wait, leading to dissatisfaction, missed appointments, and poor clinic throughput. Front desk teams spend significant time managing walk-ins alongside scheduled appointments without a unified system to coordinate both.
The solution
ClinicQueue provides a unified digital queue management system that allows patients to check in, view their position, and receive real-time notifications as their turn approaches. Clinic staff use a web dashboard to monitor queue status, manage department throughput, and coordinate walk-in and scheduled patients across multiple rooms and doctors. The platform includes automated queue routing by priority and department, hourly arrival analytics, and a doctor availability module that tracks room occupancy and consultation status.
Technologies used
- SaaS
- Patient Flow
- Queue Management
- Healthcare
- React / Next.js
- Node.js
- PostgreSQL
- Mobile App
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