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Field Services / SaaS
FieldFlow — Field Service SaaS Platform
FieldFlow is a field service SaaS platform designed to centralize dispatch operations, manage work orders, and provide real-time visibility into technician activities across HVAC, plumbing, electrical, and general maintenance service verticals.
Project overview
- Real-time job status, technician location, and KPI metrics in one dashboard
- Operational visibility
- Automated assignment and priority routing reduce average response time
- Faster dispatch
- Digital checklists, photo capture, and electronic job closure eliminate paper forms
- Reduced paperwork
- Technicians receive jobs, access site history, and close work orders from their device
- Field-ready mobile UX
The challenge
Field service operations frequently suffer from fragmented scheduling, paper-based job tracking, and a lack of real-time visibility into technician location and job status. Dispatchers juggle phone calls and spreadsheets to assign jobs, while technicians in the field have limited access to job details, site history, or parts inventory. This disconnect leads to slow response times, duplicated effort, missed appointments, and poor customer satisfaction.
The solution
FieldFlow provides a unified dispatch dashboard that allows managers to create, assign, and monitor work orders in real time. Technicians use a dedicated mobile app to receive job assignments, navigate to sites, complete service checklists, capture photos, and close jobs in the field. The platform includes automated scheduling, priority-based dispatching, and a comprehensive analytics layer that tracks response times, completion rates, and customer satisfaction metrics.
Technologies used
- SaaS
- Field Service Management
- Mobile App
- Dispatch
- React / Next.js
- Node.js
- PostgreSQL
- Real-time Tracking
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